Many surveys of consumer behavior have come to the same conclusion; customers preferLive ChatIn terms of customer support, not social media or email.
The reason for this is often due to the speed, efficiency, and convenience of some of the latest live chat support systems. On the business side, live chat offers a wide range of benefits to support teams, such as:
- Helping with customer whatsapp blasting acquisition and onboarding
- Improve customer engagement
- 24/7 support available
- Improving support experience
- Improve the productivity of your customer service team
- Reduce duplication
- Allows agents to build rapport with clients
When it comes to choosing live chat software for customer support, there are many options. One of them is Intercom, which is well-known and used by many small business owners. This article will look at some software options that can be an alternative to Intercom.
Introduction to Intercom
Intercom provides AIChatbots, help desk and proactive customer support, making it easier for your support team to manage customer needs. It also streamlines the communication process, keeping customers happy and feeling valued.
However, Intercom has some limitations, such as a clunky and confusing navigation system. Therefore, some businesses may find it worthwhile to look for an alternative live chat platform to meet their needs.
Factors to Consider Before Choosing an Intercom Alternative
When searching for an intercom alternative, you will be faced with a variety of options, some of which may not be suitable for your business. Before making diary of training at uprock school (part 2) any choices, be sure to carefully consider important factors such as pricing structure, range of features,Social Media Integration, as well as customer reviews on reliable platforms.
In that regard, consider the following intercom alternatives for 2024:
Alternative 1: Chatway
Chatwellis a plugin that helps you improve customer satisfaction with your customer experience by providing personalized customer support that meets each customer’s needs.
- Overview and Key Features
One of themMain FeaturesWhat makes Chatway unique is its broad social integration. No matter which social media platform your customers prefer to use, Chatway will provide you with a direct avenue for communication.
This live chat platform has a smooth and simple interface that helps the support team better understand the needs of customers. When encountering tricky issues, they can use the collaboration feature to work together until the customer is fully satisfied.
Features, such asknowledge base, advanced analytics, and automation capabilities are planned to be added to the platform in the near future.
Reviews and Ratings
Chatwell has one4.4 Capterra Rating, although canada data this is from a fairly small review. Nonetheless, the platform has shown its ability to be a worthy Intercom alternative.
- Pricing Plans
You can install Chatway on your browser and use many of its professional features for free. Paid plans may be offered in the future as well as a forever free plan.
Alternative 2: Chatty
Impressive list of key featuresChattyMaking it one of the most popular alternatives to walkie-talkies.
- Overview and Key Features
Once you install Chaty, you’ll have access to many of its powerful features, such as unlimited social media channels, unique chat layouts, access to multiple agents, and advanced targeting.
The platform is designed to help you easily generate important customer data by tracking a variety of predefined metrics, thereby helping you better meet your customers’ needs.
- Reviews and Ratings
Chaty has a perfectCapterra Rating 5.0, which shows how many businesses rely on this useful tool to carry out their daily operations.
- Pricing Plans
You can choose the free version on Chaty, or opt for a more advanced pricing structure that gives you more features and costs between $15 and $79 per month.