Make or break a purchase. For instance, a shopper has added items to the cart, . And just before paying, they view the refund policy.It says that no refunds or exchanges . Are offered and the company does not make any guarantee or warranty for the products . Sold. What do you think will happen?The customer will instantly stop the purchase and leave .
The Pagethus It is Essential
The page!Thus, it is essential to create a policy that attracts your customers and does . Not incur losses for you as well.A lady uying a dress onlinethe policy you create . Will depend upon the type of business you are in. However, there are some common . Topics that every refund policy should cover. They are:.
What Items a Customer Can
What items a customer can return and in bc data malaysia what circumstances. For instance, you should say . That only damaged or wrongly delivered products can be returned.Some companies keep it strict like . That while others keep it more flexible. For instance, amazon’s return policy is fairly flexible . That allows a customer to return items purely based on “I don’t want it anymore”.
Advisable to Have
It . Is advisable to have a flexible policy to you can create separate spaces for different departments gain customer trust and satisfaction. It was . Found that of shoppers say they do not choose to shop from brands that do . Not have a flexible return policy. What items can be exchanged?You can not accept . Exchanges in a bad state, right?So mention in your refund policy the state a particular .
Item Has to Be in
Item has to be in, to process an exchange.For instance, it shouldn’t be torn, broken, . Or damaged unless course the complaint is about receiving japan data a broken order. You can also . Demand the packet to be intact with the tags.This way, your customer knows that they . Have to try the product in a certain way and keep it very carefully if .