SMS for gas and electricity companies have become irreplaceable tools for communicating. With their customers about consumption or requests quickly and easily. However, SMS can be used for many other purposes and to solve other types of communication problems. Let’s find out together what these problems are and how the tools offered by Mobyt can solve them.
An evolving market needs new communication tools
Over the last decade, the electricity and gas market has evolved significantly. To respond to increasingly aware consumers who are attentive to offers and costs. Users are increasingly informed and looking for the offer that best suits their needs. For this reason, it is essential bulk mail masters that gas and electricity companies are able , today more than ever, to communicate their offer in a timely manner .
On the other hand, customers are also looking for an efficient customer service. Which can resolve problems and complaints in the shortest possible time. Always available and present on multiple communication channels.
Finally, in a world that is running faster and faster, time is always short. This is why if customers move house or change IBAN it is essential to offer them the best tools to communicate. Without problems with their gas and electricity company.
These are just the most common problems that a gas and electricity company can face. Each of these companies will have its own characteristics and related needs, however the communication tools offered by Mobyt will be able to solve them, thanks to the high possibility of customization. Let’s find out about them right away.
SMS for gas and electricity companies: between SMS advertising and mobile journey
SMS, SMS advertising and mobile journey are the three main tools that. Mobyt offers to electricity and gas companies to communicate in an excellent and efficient way with their customersFor example for:
- communicate promotional messages
- inform users that it is possible to integrate their offer with new services
- notify about supply disruptions
- educate people to use gas and electricity consciously , especially during summer periods when the network is overloaded due to the great heat
- request assistance from customer care and be contacted as soon as possible on the same number
- send your personal and billing information if these change
Receiving and sending SMS is really very simple with Mobyt. In fact, by integrating our platform into your systems via API , you can activate one or more virtual phone numbers and receive SMS from your users. In this way you can receive readings and set up an automati balancing economic growth and environmental responsibility reply message to confirm receipt. With the same integration you can also use all the other potential of SMS such as sending bulk SMS, scheduled SMS sending and much more.
SMS Advertising to Get New Leads
The uses of SMS for gas and electricity companies, however, do not end here. SMS can also prove to be the best tool for obtaining new leads and , consequently , increasing the number of active customers. With the SMS Advertising solution by Mobyt, it is possible to select your target from a third-party database based on gender, age and place of residence. Expanding your database has never been so simple and safe, thanks to the Mobyt service which is completely GDPR compliant.
The Mobile Journey to Tackle the Most Complex Challenges
Mobyt has thought of every case and, for this reason, has conceived the Mobile Journey service to build customized solutions for gas and electricity companies that are facing complex challenges. The Mobile Journey is made up of a series of web pages that offer an experience data on similar to that of an app but without the management costs and update problems that these entail. The goal of the Mobile Journey is to make users perform actions quickly and easily. They can be used to:
- Acquire data and documents: to allow the customer to provide data or send documents useful for activating a new line or closing the user
- Launch surveys: to ask for a final opinion on the service offered or the assistance received.